Business IT Support  & Computer Consulting  

What gets this? well jumping up and down and causing grief about not being able to do your work because you can't access your email, then when the tech checks your in box and sent items notices the last 40 of each were jokes to and from other staff. This is made worse if the tech has put a more pressing problem on hold while attending your needs. They are likely only tricked like this once.

Installing peer to peer sharing programs, continually getting infected by viruses and then getting upset because the tech who fixed it last week "obviously did not do their job correctly" all go towards getting you black listed or having a direct means of support to people that can help you removed.

We all know how important email and the internet are to get work completed these days, getting mad because the problem is taking too long to fix is a counter productive activity. It will put your I.T maintenance people under more stress than they need to be and the problem will probably take longer to fix.

If you don't trust that your I.T support is already doing the best they can to fix a problem, then its time to start looking elsewhere.

Many computer consulting professionals get this, they fix a problem and then get told by the client that they themselves had done the exact same thing but it did not work for them.

This happens for two reasons, first, when onsite, I.T support techs tend to work as fast as possible and an experienced consultant will be able to try several solutions in quick succession.

The second reason is that its the subtle differences that may solve a problem, which most people will not pick up on, so you may of done 80% of the solution the same, but its the last 20% done differently that means the difference between success and failure.

This may seem weird, in many cases you will never know what caused a certain problem. The average computer has a mixture of software that contains millions, and millions of lines of code.

An experienced technician will usually have seen a problem similar to the one you are having and so will try and use the solution that fixed that one or a variation to it.

Time spent trying to figure out what caused a particular "illegal operation" in most cases is time wasted. A Computer support tech will normally fix the problem as soon as possible and move on. Only if the problem re-occurs will it be worthwhile to spend time on finding the root cause.

As mentioned before, using high risk application's, going to high risk sites, downloading screen savers all contribute to a much higher risk of software failure.

We often see serial offenders, make sure you are not one of them.

If it goes on too often, then we let the business owner/CEO know that someone needs some "extra training" we will often mention the cost to the company these non-business activities incur for extra effect.