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Adelaide Computer & Business Support

Does Your IT Provider Measure Their Own Performance?

The figures are in and they speak for themselves. We have suspected that our management plans are working and now its been confirmed. If your company is suffering regular outages, poor performance and long delays between reporting a problem and getting it fixed then it may be time call Creydall for a chat about how you can better structure your computer systems so they can be managed effectively.

Average Managed Server Statistics 2008/09
Average Unscheduled Server Downtime Per Year 11 Hours
Average Server Uptime Per Year 99.98%
Average Server Incidents Per Year 4
Average Response Time Per Year 8 minutes
Average Hold Time Per Year 0 minutes

Specialists In Help Desk & Technical Support Contracts

With our Adelaide Computer & IT maintenance plan detailed below, you get value for money that traditional tech support companies can not possibly match.

Because the responsibility of your computer maintenance rests on our shoulders rather than yours, we are motivated to ensure your computer network is maintained at the highest level.

We Are Not Rewarded When Something Breaks

Unlike most Adelaide computer companies, we are not rewarded when something breaks.

In todays economy costs need to be reduced, and they need to be predictable. By outsourcing your business computer & technical support, you reduce business computer costs while increasing service levels and bringing predictability to your IT Budget.

Excellence In I.T Outsourcing

From 5 or 500 PCs, your business will benefit from our local Adelaide, computer support agreements. Whether you are looking for better service levels in your business tech support, reliability in your existing business computer network or looking to capitalise on the staggering cost benefits of server virtualisation, we are the solution to your computer service problems.

Take the first step in solving your computer support problems by calling us on 08 8377 7601.

 

Why Do Business With Us?

DOCUMENTATION

We extensively document your environment ensuring that no one individual holds the keys to the heart of your business. If it moves, we document it.

SOPHISTICATION

Using cutting edge technology to automate many of the common computer support tasks allows us to provide superior service, more reliably and in shorter time frames.

AGILITY

Leveraging technology to remain small enough to move fast when required and still remain a personalised service, yet able to surpass service levels of the largest Adelaide Computer companies.

SERVICE LEVEL AGREEMENTS

No longer the domain of the large IT service companies in Adelaide, we provide service level agreements that are measured and reported on so that you remain fully aware that you are getting exactly what you pay for.

INTERNAL TECH STAFF ARE EXPENSIVE 

As times start getting harder, business needs to become more efficient, which means doing the same as whats done today, only with less resources.

Its hard finding talented tech support people, its even harder to hold onto them.

Full time technical support for many business is just not a cost effective solution any more. The recent boom has just hidden this fact till now. Its time to get realistic. Talented computer & IT staff with extensive experience are commanding salaries of 80K and above and unless they are utilised effectively can be a huge drain on finances.

Often the only choice left is to hire a less qualified technician which has its own set of problems. Then there is training, and purchase of equipment to allow them to do their job.

 

THERE IS A SOLUTION!

A BETTER WAY OF COMPUTER SUPPORT

By using a tech services company like Creydall, you can achieve the exact same objectives you are acheiving today only in a far more efficient and effective way.

Computer solutions companies like Creydall have already heavily invested in the high tech equipment and software that allows effective support of your staff.

They have spent the time putting staff through commercial training courses and ensuring they remain up to date.

Above all, we know the IT industry, the best practices, the procedures, the record keeping and of course the tools and knowledge to ensure we make the most of current and future technologies so that your business remains competitive and can refocus its efforts on profit making activities.

Please call us today for a free 1 hour consultation today on (08) 8377 7601

 

 

 

 

Newsletter Winter 2009

Testimonials

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Certified Connectwise Partner

Microsoft Small Business Specialist 

Help Desk Institute Certified